The reliability of your IT infrastructure is essential to the smooth running of your business. Vivetic Group offers effective technical solutions to guarantee the stability and performance of your systems.
Efficient solutions for your technical and IT support needs
In a world where dependence on information technology has become ubiquitous, the smooth running of IT systems is essential for business continuity. IT support and maintenance play a crucial role in this digital ecosystem, guaranteeing the availability, the reliability and performance technology infrastructures.
At Vivetic Group, we understand the vital importance of efficient IT support and reliable outsourcing for businesses. That's why we offer you solutions to ensure constant monitoring of your systems, proactive problem-solving and regular updates. These measures reduce service interruptions and optimize operational efficiency.
Calling on our services guarantees you not only proactive assistance and 24/7 availability, but also in-depth expertise in resolving problems and protecting your sensitive data. Thanks to our efficient solutions for your technical and IT support, you can be sure of your system's longevity and its ability to meet the challenges of the digital age.
The benefits of our IT support and outsourcing services
Proactive
Our team reacts quickly to incidents and anticipates future needs.
Availability
We are available 24/7 to answer your questions and solve your problems.
Security
Your data is secure thanks to our advanced protection measures.
Cost control
We'll help you optimize your IT spending for a better ROI.
Technology watch
We are constantly updated to offer you the best solutions.
Our IT support and outsourcing solutions
Helpdesk - IT support
At the heart of our helpdesk expertise is our ITIL-certified service center provides you with multi-channel technical assistance, available 24/7. Our dedicated team offers efficient support to your customers or internal staff, ensuring rapid problem resolution and optimized use of your systems.
System Administration
Our system administration department is dedicated to ensuring optimal 24/7 monitoring of your infrastructure. ITIL-certified, we provide system administration services to ensure the stability and ongoing performance of your systems. In addition, we offer hosting solutions using technologies and tools such as OVH, AWS, Windows, Linux, GLPI, and ServiceNow.
Monitoring
Our Monitoring service provides proactive, continuous surveillance of your systems and networks. It relies on advanced methods such as real-time monitoring, log analysis the performance supervision and event management to quickly detect incidents and optimize performance. Thanks to our ability to rapidly deploy operational monitoring centers, we guarantee the reliability and availability of your IT infrastructures with a high level of responsiveness.
Outsource your IT support to Vivetic Group
Outsourcing your IT support to Vivetic Group allows you to concentrate on your core business while benefiting from specialized expertise in IT systems management. We provide reliable and efficient technical support, freeing up your internal resources for more strategic tasks.
IT helpdesk
Our IT helpdesk service offers comprehensive technical assistanceWe offer a wide range of services, including proactive incident management, rapid technical problem resolution and user support, to keep your IT systems running smoothly. We ensure efficient handling of all support requests, enabling your company to maintain its productivity and operational efficiency.
Outsourcing your IT support to Vivetic Group offers a number of advantages. By entrusting the management of your IT services to our specialized team, you benefit from cutting-edge expertise and increased responsiveness to resolve technical problems quickly. What's more, you free up your internal resources for other projects, while preserving optimum service continuity for your company.
Outsourcing
Our team specializes in system administration supports you in the complete management of your IT system, covering server supervision, network configuration and backup. When you opt for our outsourcing services, you benefit from efficient and professional IT outsourcingThis allows you to relieve your in-house teams of the complex tasks involved in managing your technology infrastructure.
We put our expertise in system administration at your disposal to ensure the stability and security of your IT environment. Our outsourcing services are designed to meet your specific needs in terms of technical and maintenance supportSo you can concentrate fully on your core business. With our proactive approach and commitment to service excellence, we're your ideal partner for IT outsourcing.
Monitoring
Monitoring plays a crucial role in the efficient management of a computer network, providing a clear view of continuous real-time monitoring of the entire infrastructure. This proactive monitoring is essential to detect and prevent potential failures, guarantee availability and optimize system performance. By investing in a high-quality, reliable monitoring solution, you ensure the stability of your IT environment and the satisfaction of your users.
At Vivetic Group, we offer advanced monitoring solutions designed to meet the specific needs of your business. Our experienced team sets up and configures these solutions, as well as maintaining and updating them on a regular basis. Thanks to our proactive IT monitoring and our ability to react quickly to incidents, we guarantee the stability and optimum performance of your IT network.
