Are you looking for a partner specialized in E-commerce to boost your online business? You've come to the right place! Vivetic offers a wide range of services to help you thrive in today's competitive digital world.
E-commerce service: our solutions to optimize your e-commerce management
From its creation to its day-to-day management, a e-commerce website that generates sales is part of a web strategy and has several objectives:
- Creating qualified traffic to your online store through SEO or online acquisition campaigns;
- Nurturing your brand universe with high-value content for its users ;
- Suggest a user path that will have a positive impact on your merchant site's conversion rate;
- Manage remote customer relations taking into account the digitalization of customer relations and the multiplication of contact channels.
- Set up a Efficient after-sales service, which will help to project a positive image to your customers;
- Building customer loyalty by implementing marketing actions adapted to their uses and expectations.
Whatever your field of activity, Vivetic Group offers you e-commerce services and support your e-commerce management by activating the levers that meet your objectives through the implementation of a dedicated BPO strategy: acquisition, loyalty, customer relations, content marketing... Our expertise is based both on our knowledge of marketing tools and targets, and on our feedback from actions carried out for customers in a wide range of activities.
Our E-commerce service
Content and Digital Marketing
Content is the foundation of a successful website. Relevant, attractive product/service descriptions, combined with SEO-optimized content, are key to attracting visitors.
Social networks are just as essential to your brand's authority and image. Community management may be time-consuming, but it's crucial to maintaining relationships with your customers.
Vivetic Group specializes in e-commerce site management and has a long history of working with a wide range of players on their :
- Moderation and enrichment of content (text, photos, videos)
- E-reputation management
- Products and Ads: from creation to online publication
- SEO content writing
- Writing and updating content: articles, descriptions, etc.
- DTP execution for pre-press or online catalogs
Multichannel Customer Service
To meet the challenges of Digitalizing customer relations, and the today's ever-changing consumer habits and expectations, a multi-channel approach to customer service is essential. When you entrust your multi-channel customer management (calls, emails, chat, web-callback, etc.) to Vivetic Group, you benefit from invaluable expertise to maintain a quality relationship with your customers, improve their satisfaction and develop your sales.
- E-commerce management
Order information, online payment problems, late deliveries: on the web, your customers have high expectations when it comes to customer service. With a dedicated and responsive team, Vivetic Group reinforces the proximity with your users, serving your brand image. - Customer relationship management
Improve your brand image and customer satisfaction by entrusting your customer relations to a team renowned for its responsiveness, professionalism and interpersonal skills. - After-sales service
Outsource your after-sales service, it's to optimize a differentiating lever that can make all the difference to your competitors on the web.
Customer acquisition & loyalty
Vivetic Group offers solutions dedicated to e-commerce players to optimize your sales approach, support your sales volumes and build customer loyalty :
- Database qualification and enrichment
- Customer database modeling-scoring
- Onboarding-installing clients on new applications
Data annotation
Are you an e-tailer using AI to increase sales, improve customer relations or reduce operating costs? Vivetic-Group is your ideal partner, because the success of your artificial intelligence and machine learning relies to a large extent on the quality and data reliability and their annotation.
By choosingto outsource your data annotation to our qualified experts who work according to proven quality procedures, you can be sure of the reliability of your data processing and the results of your models.
Photo cropping, 3D design & home staging
Vivetic Group has a wide range'sDTP experts to meet all your production needs for your e-commerce site, while respecting your productivity, volume and quality objectives:
- Photo cropping and retouching
- Image and video processing, tutorial creation
- 3D drawing creation
- Virtual home staging
- DTP catalog assembly
They trust us
