Context
Reworld Media offers more than 40 titles in 6 categories: Auto/Sports, Women's Magazines, Home/Garden/Nature, Health/Wellness & Cooking, Science/Culture and TV/Entertainment.
Customer satisfaction is one of Reworld Media's key growth drivers. With this in mind, it is essential for the brand to manage and enhance its customer relations in order to offer a quality experience and a personalized welcome, whatever the subscriber.
To achieve a high level of service quality and optimize costs, outsourcing remains the most effective solution. That's why the group chose to work with Vivetic.
Objectives
- Strengthen customer loyalty and engagement opportunities on other Group titles.
- Manage customer satisfaction and handle after-sales requests as quickly as possible.
- Enrich the publication of promotional offers on social networks.
Our solutions
Customer Service Management
Improved visibility of promotional offers on social networks
Additional subscription sales
Improved visibility of promotional offers on social networks
Customer satisfaction management
Improved visibility of promotional offers on social networks
Results
Improved visibility of promotional offers on social networks
Continuous improvement of services and customer experience
A 30% jump in new subscriptions to one or more Group titles!
