BPO (Business Process Outsourcing) optimizes a company's organization to boost its competitiveness. One condition, however: choose the right service provider! Visit 5 criteria to consider when choosing your BPO company to enjoy all the benefits of outsourcing. But before getting to the heart of the matter, it's important to understand what BPO is and what its benefits are...
Corporate BPO: what is it?
BPO or Business Process Outsourcing: definition
BPO stands for Business Process Outsourcing. Business Process Outsourcing. Using a BPO company means outsource certain tasks with a service provider.
The outsourcing strategy may concern low value-added tasks - to avoid mobilizing internal resources on time-consuming subjects, and/or tasks requiring specialized expertise - to benefit from specific skills not available in-house.
Corporate BPO: 3 types of outsourcing
There are different types of BPO, each with its own specific characteristics.
- BPO onshore
The BPO company you choose is located in the same country as you. The result: national regulatory compliance and state-of-the-art expertise.
- BPO nearshore
The BPO company is located in a country neighboring or bordering yours. The result: European regulatory compliance and reduced costs.
- BPO offshore
The BPO company is geographically remote from you. The result: lower costs, flexibility and 24/7 availability.
Corporate BPO: benefits
Visit Business Process Outsourcing is not as popular in France as it is among our European neighbors. Yet there are many advantages to using a BPO company. In particular, it enables you to :
- Delegate low value-added taskstime-consuming and repetitive;
- Technical expertise and know-how not available in-house;
- Focus on your core business to leverage in-house skills;
- Reduce lead times thanks to greater flexibility and availability of external teams;
- Cover specific needs during peaks in activity, without having to recruit new resources;
- Optimizing costs thanks to lower fixed costs.
Given all its advantages, it would be a shame not to outsource! All you have to do is choosing the right BPO provider...
Corporate BPO: 5 criteria for choosing the right service provider
1. A BPO service provider offering tailor-made support
You need to be able to choose the scope of the service, so that outsourcing meets your real needs. Make sure you benefit from flexible contractual conditions so that you can adapt your formula, even periodically, to manage peaks in activity in particular.
2. Multi-service BPO
The broader the scope of the BPO company you choose, the greater your flexibility. Opting for a multiservice BPO partner will also help you avoid having to multiply the number of service providers for the different missions you wish or will wish to outsource.
3. A BPO provider with industry expertise in your sector
Some BPO providers are very generalists and don't know the specifics of your business. You run the risk of paying for a service that doesn't meet your requirements. To avoid this pitfall, make sure you choose a service provider with expertise in the tasks you wish to entrust to them.
4. A low-cost BPO provider
Outsourcing should enable you to optimize your costs. So pay particular attention to the BPO provider's price list and the contractual terms and conditions applied. This will help you avoid hidden costs or other surprises.
5. A BPO that offers different types of outsourcing
A BPO provider that offers different types of outsourcing will be better able to adapt to your needs. You'll be able to choose between offshore outsourcing for low value-added tasks (which will enable you to optimize costs and benefit from a 24/7 service rarely available in France) and onshore outsourcing for more strategic tasks (which will enable you to draw on more specialized, local expertise, and ensure regulatory compliance, particularly in terms of data processing).
Vivetic Group: a complete BPO specialist to cover all your outsourcing needs
Business process outsourcing provider, Vivetic Group helps your company optimize its processes. E-commerce, press, bancassurance, real estate, distance selling... Our agents are experts in a wide range of sectors, so you can rest assured that they have a perfect grasp of your challenges.
In order to cover a wide range of needs and provide you with greater flexibility, we offer a variety of services:
- Digitizing document processesWhatever the medium, digital or paper, we optimize your inbound document flows through digitization and document capture.
- Business back-officeWe take care of your business back-office operations, enabling you to optimize processes, rationalize costs and introduce greater flexibility in the management of certain functions.
- Digital marketingWhether you're looking for a showcase site, a corporate website or an e-commerce site, we can help you design and deploy a digital strategy that will boost your customer acquisition.
- Graphic design : We can help you design all your communication materials to consolidate your brand image.
- Data science Segmentation, annotation and classification of images and videos, image cropping, data capture and transcription... Our teams make sure you take advantage of new technologies to create value.
- Customer relationship managementWe are involved throughout the customer relationship value chain, engaging customers at every stage of their relationship with your company.
As a certified service provider, we offer you both 100% French customer relations through local outsourcing at our Toulouse and Marseille sites, and significant cost optimization coupled with 24/7 availability thanks to our offshore site in Madagascar.
So, are you ready to start outsourcing to a trusted BPO company?
